Our picking, packing and delivery is linked to what you order, where you want it delivered and how you choose to pay, so delivery times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery Date during checkout for the most accurate delivery information.
Applies to items that are marked as in stock at time of placing your order.
Easy & Secure Payment Options
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@firstshop.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You may also like
Recently viewed
Fast, reliable delivery
We deliver nationwide from our multiple warehouses throughout SA
Easy returns and refunds
We understand that things change, we'll come and collect when it does
Expert advice
We are available to help via live chat, email and by phone - Need a quote?
Safe & secure payments
We offer multiple ways to pay. Credit Card, EFT or Business Account