Lenovo Premier 3-year 24x7x4 Your Drive Your Data SR630 V2 Warranty 5PS7A67541

Lenovo Premier 3-year 24x7x4 Your Drive Your Data SR630 V2 Warranty 5PS7A67541

A Comprehensive Support Experience

Premier Support Services from Lenovo takes the worry—and the hassle—out of keeping your data center hardware up and running whenever and wherever you need it.

Premier Support includes:

• Access to advanced Premier Support technicians, who will:
  • Serve as your single point of contact for comprehensive hardware and software troubleshooting
  • Own end-to-end case management and problem resolution
  • Manage Premier call escalation to address high severity issues or systemic problems
• Dedicated phone number to reach Premier Support 24x7x365
• Online support tools, supplying a web-enabled form to submit a detailed technical incident report directly to the Premier Support team, 24x7 live chat, and access to a product knowledge base
• Third-party collaborative software support, furnishing technology partners with diagnostic information to speed problem resolution

Premier Essential Service

Upgrade your base warranty with cost-effective support to keep non-mission -critical server, storage, and networking hardware in working order. Improve uptime for core business workloads and safeguard sensitive data.

The Premier Essential support level includes:

• 4 Hour onsite response for parts and labor, 24x7
• Onsite installation of all replacement parts
• YourDrive YourData

Get the Help You Need, When You Need It

If your systems go down or encounter an error, you need support— immediately. The average critical server outage costs an enterprise between $300,000 and $400,000 per hour¹.  Therefore, every minute you spend engaged with your service provider counts—but how do you ensure you will get the help you need, when you need it?

Lenovo Premier Support offers Account Level Access to simplify the support engagement process. Call into our dedicated phone line, provide the name of your account, and your Premier Support Consultant will open a case and prioritize your queries on the spot—without needing machine type and serial number information.

That makes getting the right support at the right time easy.

1: ITIC Global Reliability Study, https://lenovopress.lenovo.com/lp1117-itic-reliability-study

FAST

Premier Support consultants are skilled in the latest hardware, software, and advanced troubleshooting to help maintain smooth datacenter operations so that your business-critical systems experience maximized uptime.

DIRECT

You’ll get a worldwide customer service experience, thanks to one-to-one access to the Lenovo Premier Support team of agents 24x7x365 via a dedicated phone, online ticket, or live chat.

SIMPLE

Lenovo Premier Support is a single-point-of-contact support service. We own and manage the support incident from open to closure. We have deep technical partnerships with software vendors to manage the most complex incidents.

Reduce Complex Environment Burdens

Data centers are inherently more complex today and require developed skill sets to operate and optimize. New applications and environments are increasing the speed at which your business moves, but ongoing maintenance and management can impede that.

With deep technical partnerships with industry leaders, and years of experience, you can rely on Lenovo Premier consultants to provide superior support for for your SAPHANA and HPC workloads.

Additionally, collaborative third-party software support gives you the service coverage needed when working with technology partners in a diverse environment. Problem resolution is accelerated by sharing diagnostic and technical expertise across both Lenovo and Lenovo's technology partners. Lenovo's technology partners include Microsoft, VMware, Red Hat, Nutanix, Cloudera and more.

Direct Access to Skilled Technicians

Gain direct access to a live technical expert who will serve as your single point of contact to bring resolution with 24x7x365 availability.

Third-party Collaborative Software Support

Leverage the expertise of Lenovo Premier Support Consultants, who work with our technology partners to share diagnostic information for faster problem resolution and track your incident to closure.

Online Support Tools

Submit detailed technical incident reports directly to the Premier Support team using a web-enabled form, live chat with a consultant, and browse the product knowledge base.

YourDrive YourData

Protecting business data is essential to any organization’s success. Data needs to be kept confidential, protected and compliant with corporate retention policies. If a drive fails while covered under warranty, Lenovo’s YourDrive YourData (YDYD) Service allows you to keep your drive, improving data privacy and potentially alleviating civil liability risks for organizations handling sensitive information.

• Available at the time of system purchase and during any period of warranty coverage 
• Coverage continues for duration of system limited warranty, even if hard drive has been replaced 
• Covers multiple drives in a system and multiple failures (some server systems can have as many as 12 hard drives)

Key Benefits of YourDrive YourData

• Provide predictable costs budgetary planning - by providing upfront costs versus finding budget in the event of drive failure 
• Reduce IT and Operating Cost - by helping your organization avoid the legal and monetary repercussions associated with a breach in data security 
• Improve operational efficiency - by eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities

YourDrive YourData (YDYD) includes hard drives designed to operate in hard drive bays, solid state drives designed to operate in hard drive bays, Flash I/O drives as add-on cards. YourDrive YourData (YDYD) included for server, optional for storage.

Support Services are available around the word and around the clock, Lenovo's experts are standing by 24x7 to safeguard your IT investment.