Logitech Select 5-year Service Plan - Per Room 994-000196

Logitech Select 5-year Service Plan - Per Room

Features

Protects your Investment

When deciding on your video collaboration solutions, you made a significant investment to keep your business connected and innovating. For less than the price of one, in-room video conferencing camera, Logitech Select delivers a robust return on your investment with services and premium insights that will maximize uptime and save you money by eliminating unexpected replacement costs.

Designed & Delivered by Experts

As the market leader in video collaboration solutions, who better than Logitech to deliver premium, expert service to help you recover from downtime more quickly and efficiently while providing peace of mind.

Simple, yet Comprehensive

Logitech is all about simplicity, ease of use, high quality, and value in what we deliver. This simple, yet comprehensive service allows you to receive expert support from one vendor that will help you resolve any issues, hardware or software, that may unexpectedly arise with your video collaboration solutions.

Next Level Support

While Logitech provides basic business support with all our solutions, we wanted to provide a comprehensive service that is more responsive to what our customers want and need. See the chart below to see how our service plans have evolved to better service your video collaboration solutions.

A Comprehensive Service from a Partner you know & trust!

Logitech Select is a comprehensive service plan that delivers reliability, continuity, and peace of mind for the enterprise. It provides ultra-responsive 24/7 support, a Dedicated Service Manager¹, product replacement, accelerated RMA, onsite spares², and advanced insights and analytics including customizable alerts through ServiceNow integration for Logitech Sync users.

24/7 Enterprise-Grade Support

Logitech Select’s 24/7 enterprise-grade technical support provides the right level of assistance fast - anytime/ anywhere.

Dedicated Service Manager

Select includes a Dedicated Service Manager, who will act as your primary, high-level technical point of contact. Rely on your DSM for help with setup, technical assistance, and issue resolution within your video conferencing ecosystem¹.

Product replacement and advanced RMA

Product replacement covers all of your Logitech devices in a Select covered room, without the need for separate, device-specific extended warranty. Advanced RMA aims to deliver next business day replacements to minimize downtime.

Instant RMA

Our service provides a set of onsite spares for quick activation and rapid resolution. It’s the fastest product replacement possible².

Logitech Sync Insights Inform Optimization

Sync helps manage and monitor the health of your video collaboration solution. Enhanced Sync with Logitech Select delivers insights on room usage and occupancy allowing you to optimize your video collaboration solutions³.

ServiceNow Workflow Integration

Logitech Sync makes it easy for IT to monitor and manage meeting room devices. Through its ServiceNow integration, push notifications like device disconnections alert IT so they can seek support to resolve any issue quickly³.

Please take note of the below:

• ¹ Available with purchase of a Logitech Select service plan for 50 or more rooms.
• ² One onsite spare kit for every 50 rooms covered under a Logitech Select Plan.
• ³ Available for users of Logitech Sync.
• ⁴ Fee dependent on service plan subscription duration (1 to 5 years).
• ⁵ Shipping times may vary due to unforeseen situations such as weather conditions, disruption in transportation network or transit, and customs clearance time.
• ⁶ Up to five years depending on age of hardware, time of plan and time of purchase.